REFUND AND RETURN POLICY

My Dear Brides!

 

To make your experience as smooth as possible, we will assist you and answer your questions with our suggestions from the beginning until you receive your wedding dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let us know and we will be in touch with all our care. You will also find many answers in our following policy about my after sale process. 

• We’re a Dressmaker and we don’t stock dresses. All of our wedding dresses are made to order and we make them in your custom measurements with your custom requirements (if any). We strictly follow the measurements we receive and we implement your custom requirements (if any) as practically as we can do. That’s why it’s very important for us if you follow the measurement instructions here and get them with help of a Professional Tailor.

• All of our Professional Effort and Care is to make your wedding dress fit  well and the most important part of providing this is taking the most accurate measurements. That’s why, It’s very IMPORTANT for me if you follow the measurement instructions.
  However, Due to Nature of Custom Orders, when you receive your dress you may need some alterations. I suggest you to plan for alterations with help of a local tailor and your budget accordingly. 

• When you will receive your dress, if something makes you unhappy, You must let me know within 3 DAYS after you receive your package and let’s talk and understand what is the issue.

  It would take around 2-5 Days to complete an inspection and reply back to you.
  ONLY If there is a mistake from OUR SIDE then we can accept a return for fix, remake or refund. The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and it’s in original package. The return needs to be made within 3 Days upon the agreement of return.

• Please be aware that we cannot refund RETURN SHIPPING cost.

• Also we cannot accept Returns or Refunds on following situations: 
• If your event is cancelled or you changed your mind.
• If you sent wrong measurements.
  If you complain that ”I made your dress in wrong measurements than you sent me”, then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress.
• If your measurements changed due to weight gain or loss.
• If your dress is damaged because of wrong ironing or washing methods.
  Please see my dress care instructions here. 
• If you sent wrong shipping details.
• If you contact us about your issue in longer period than 3 DAYS after you received your package. 
• If you don’t return your dress in 3 Days upon the agreement of return.
• If you return before my confirm (a return MUST be confirmed/accepted from my side and only after my confirm/accept it can be returned).
  ANY RETURN WITHOUT MY CONFIRM/ACCEPT WILL NOT be refunded.
• We can’t accept a return or refund if the reason is you didn’t like the style.